Next up in our weekly spotlights: Amber!
Hello! My name is Amber Quinn, and I am a Communicative Disorders Assistant (or Audiology Assistant for short). I have been working with London Audiology Consultants since May of 2018. I started out part-time, and moved to full time in February 2019.
One part of my job that is quite important is very “behind-the-scenes”, therefore I thought it would be neat to share. Every repair and new order is seen by myself twice before coming back to you. I process all outgoing and incoming devices. When hearing aids come back from repair, they are quality checked before being prepared for pick up. If being picked up through our newer curbside service, the settings are verified and tested using our test box equipment.
When new orders arrive, I prepare them by assembling the devices (i.e. attaching receivers, earmolds, domes, colour markers, etc.), completing quality inspection and listening tests, charging them (if required), and documenting all serial number and warranty information. I take pride in ensuring all devices are correct and functioning properly before coming back to you!
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